Shipping & Delivery

Where can I find the status of my order?

You should have received an email with an order confirmation after submitting your order. After your order is shipped, you will receive a shipping confirmation with a tracking link. If you did not receive an order or shipping confirmation, please email our Customer Support Team at orders@tombowusa.com and we will be happy to assist you.

How will my order ship?

All TombowUSA orders will be shipped FedEx within the United States and Canada. In addition to standard delivery, we offer 2nd Day and Next Day.

When will my order ship?

Your order will ship from our warehouse in Suwanee, GA within 2 business days of the receipt of your order.

Do you ship internationally?

At this time, TombowUSA only ships within the United States and Canada.

Having trouble placing an order?

Please call our Customer Support Team at Toll-free: 800-835-3232 ext. 511 or Toll-free Canadian: 866-842-9740 ext. 511 between 8:00AM and 5:30PM EST and we will be happy to assist you.