Returns

Return Policy

We offer several options to make it easy to return your unopened and unused items within 30 days from the date you received your order. We require that you reach out to us with your choice of the return options below. We do not accept returns of items that come back to Tombow USA opened or used. Returns that do not meet our policy will not be accepted.

If you receive a damaged or defective item, please follow the instructions below:

We understand that you may receive a damaged/broken, or defective item, even though we do our very best to make sure your order is delivered in perfect condition.

Reach out to us via email (customerservice@TOMBOWUSA.com) if you receive an item that has been damaged or is defective. Include a photo(s) of the item, so that we may issue you an RMA number and start the claim process. Once an RMA number has been issued to you, send the item back via your preferred shipping method to the address below with the RMA number clearly printed on the outside of your return package.

Tombow Returns

355 Satellite Boulevard NE

Suite 300

Suwanee, GA 30024

Please include a completed return form in the return packaging, so that we can process your request. You can download the Tombow Return Form here.

Please do not send damaged or defective items back to our warehouse without contacting us. Please note that any item returned without a Customer Service issued RMA number or without an RMA number clearly printed on the outside of the return package will NOT be issued any credit or exchanged. We will work with you to find the best possible solution!

If you have an item that you no longer want that is unopened and unused, please follow the instructions below:

You may return this item within 30 days of the original purchase date. Reach out to us via email (customerservice@TOMBOWUSA.com) and a Tombow Customer Service member will be in touch with you as soon as possible to process your claim and issue you a personal RMA number. Once an RMA number has been issued to you, send the item back via your preferred shipping method to the address below with your RMA number clearly printed on the outside of your return.

Tombow Returns

355 Satellite Boulevard NE

Suite 300

Suwanee, GA 30024

Please include a completed return form in the return packaging , so that we can process your request. You can download the Tombow Return Form here.


Can I exchange my items?

We have a great return policy, but we are unable to exchange items returned for different items. Please review our return policy above.