Returns
Return Policy
We offer an easy way to return your unopened and unused items within 60 days of the original purchase date. We require that you reach out to us to process your return. We do not accept returns of items that come back to Tombow USA opened or used. Returns that do not meet our policy will not be accepted.
If you have an item that you no longer want that is unopened and unused, please follow the instructions below:
You may return this item within 60 days of the original purchase date. Reach out to us via email (customerservice@tombowusa.com) and a Tombow Customer Service member will be in touch with you as soon as possible to process your claim and issue you a personal RMA number. Once an RMA number has been issued to you, send the item back via your preferred shipping method to the address below with your RMA number clearly printed on the outside of your return.
Tombow Returns
355 Satellite Boulevard NE
Suite 300
Suwanee, GA 30024
Can I exchange my items?
We have a great return policy, but we are unable to exchange items returned for different items. Please review our return policy above.
If you receive a damaged or defective item, please refer to Tombow’s 60-Day Satisfaction Guarantee below:
60-Day Satisfaction Guarantee
At American Tombow, Inc. (“Tombow”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Tombow product you purchased from our website or from one of our authorized sellers, you may request a replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the American Tombow, Inc. 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, unless otherwise prohibited by law. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please send a completed Satisfaction Guarantee Form with proof of purchase to quality@tombowusa.com for review. You can download the Satisfaction Guarantee Form here. If your request is approved, you will receive a Guarantee approval confirmation number. You will then need to mail your product, proof of purchase, completed Satisfaction Guarantee form and Guarantee approval confirmation number to:
Tombow Satisfaction Guarantee
355 Satellite Boulevard NE
Suite 300
Suwanee, GA 30024
You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase. Please allow 1-2 weeks for your replacement or refund to be sent once Tombow receives your approved Satisfaction Guarantee form, proof of purchase, and product.
Guarantee Guidelines
Tombow reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion if a customer has abused the Guarantee.