Frequently Asked Questions

Glues & Adhesives

Are your scrapbooking adhesives acid-free and archival?

Yes. All of our adhesive tape runners and liquid glue products are acid-free and Photographic Activity Test (ANSI IT9.16) approved. They will not yellow or discolor paper over time or damage photos.

My adhesive applicator will not open so that a refill can be inserted. What is the problem?

Most likely, the product is not refillable. We manufacture products in both refillable and disposable versions. A refillable applicator must first be purchased before you can use the corresponding refill. Make sure the correct refill is inserted in the corresponding applicator.

To review Xtreme FAQ, click here

Correction Tape

Can school students use Tombow Correction Tape?

Students can use Tombow Correction on homework, but not on exams.

Can Tombow Correction Tape be taken onto an airplane?

Yes, since the Tombow Correction Tape is not liquid, it can be taken onto an airplane. Tombow Mono Correction Tape Mini is very compact and small enough to place in a backpack, purse or a planner for your trips!

Can a paper be scanned or copied after Tombow Correction Tape covers an area?

Yes, Tombow Correction Tape can be instantly scanned, faxed or copied without leaving any shadows. In addition, there is no drying time so you can write on the tape immediately with any type of writing instrument.

What is the best way to lay down Tombow Correction Tape?

For best results, place the paper that needs a correction on a firm, flat surface before applying. With Tombow’s Advanced Correction Tape Coating Technology the tape lays down smoothly with no looping, no peeling and no curling ….the tape adheres to uneven paper surfaces and textures.

What should you do if the correction tape moves off the applicator tip?

You may be pressing too hard, be sure to use smooth, firm pressure to the correction tape applicator as you move it slowly across the area you would like to correct. A suggestion would be to hold the dispenser at a 45 degree angle, once you’ve covered the area to be corrected, pick the correction tape applicator up off the paper to break the connection with the paper. If necessary, Tombow Correction Tape has dual gears for self-tightening and a rewind button to adjust tension.

What are some of Tombow Correction Tape features?

Tombow has many correction tape choices which include: Unique tip designs such as a pivoting head for smooth application, a spatula tip design to prevent tape from looping, a retractable tip that protects the tape when not being used, rubberized textured grips. There are several options that are great for left hand users too which is the Top Action - holding the applicator vertically allows he left hand user to see exactly where they are applying. Both Top Action and Side Action are excellent choices for precise and accurate placement. Other choices include wide tapes for large areas of correction that are available in bright, fun color applicators. All Tombow Correction Tape products have Tombow Advanced Correction Tape Coating Technology to ensure that it lays down smoothly with no looping, no peeling and no curling, and best of all, Tombow Correction Tape is manufactured with post-consumer content, so it’s the safest choice for the environment and available in economical 10 packs.

Is Correction tape harmful to a person?

Tombow Correction Tape is absolutely harmless, environmentally friendly, green and refillable.

Pens & Refills

Can your roller ball pen refills leak in flight?

Yes, all roller ball pens and refills can leak due to the change in air pressure, combined with the open space remaining in a refill cartridge.

Are rollerball and ballpoint pens interchangeable?

No, rollerball pens are only available with a Tombow rollerball refill and ballpoint pens can only be refilled with a ballpoint refill.  Click here to view all Fine Pens.

Dual Brush Pens

Should the Dual Brush Pens be stored vertically or horizontally?

Our Dual Brush Pens can be stored both horizontally and vertically. Since the ink is pressurized within the pen body, it doesn't matter in which position they are stored. We distribute our 96 color sets with the pens sitting vertical on a desk stand. Our large floor displays (inside stores) hold the pens in the horizontal position.

In what temperature range can the Dual Brush Pens be stored to prevent drying out?

The minimum storage temperature for the Dual Brush Pens is -40° F, and the maximum is 140°F.

Do the Dual Brush Pens contain xylene or lignin?

No, to both.

Are the Dual Brush Pens light fast?

No. Open faced artwork can fade over time if exposed to direct sunlight. The effect is less for illustrations done inside a book, or paintings that are hung away from windows and protected by UV glass.

Any suggestions to better preserve artwork or paintings done with the markers?

Many artists have mentioned that Lascaux and Mod Podge have worked very well for preservation; however, we have never tested the products with our markers.

What is the best paper to use with the Dual Brush Pens?

Click here for details about the best paper for different techniques.

MONO Drawing Pens

Can they be used with the Dual Brush Pens?

Yes, the MONO Drawing Pens are water resistant, so they can be used with the Dual Brush Pens and other water-based mediums. For best results, we recommend letting the MONO Drawing Pen ink dry/set for about 2 minutes before adding ink on top.

Do they bleed through paper?

No, the MONO Drawing Pens do not bleed through most papers.

Are they water soluble?

No, the MONO Drawing Pens are not water soluble. They have water-based pigment ink that is permanent and water resistant.

Are they water proof?

The MONO Drawing Pens are water resistant. For best results, we recommend letting the MONO Drawing Pen ink dry/set for about 2 minutes before adding ink or water on top.

TwinTones

How are these different from the Playcolor 2?

The TwinTone Dual Tip Markers have different sized tips than the Playcolor 2. They also come in different colors.

Why are they called TwinTone?

The name TwinTone refers to the two tips on each pen. Twin refers to the tips and Tone refers to the fact that they are colorful pens.

Do they have 2 colors in each pen?

No, there is only one color in each TwinTone Dual Tip Marker.

Are these brush pens?

No, the TwinTone Dual Tip Markers are hard tipped markers. They will provide consistent lines regardless of how hard you press down on them during use.

What are the differences between these markers and the Dual Brush Pens?

Both the TwinTone Dual Tip Markers and the Dual Brush Pens have two tips and water-based ink, but the tips on each pen are different. The TwinTone tips are both hard tips that will provide consistent lines and are great for everyday writing. The Dual Brush Pens feature a flexible brush tip on one end and a hard tip on the other. 

Colored Pencils

What is Lightfastness of Colored Pencils?

The lightfastness of a pigment is how permanent it is, or how unaffected it is by light.  Lightfastness varies from pigment to pigment and the ratings change based on the color.  Generally, colors of light red and dark green tend to be less stable, while neutral tones, dark purples, and fluorescent colors tend to be more stable.

To preserve the quality of the color, you can take further steps to protect the image.  You can spray the finished work with a fixative that also adds a protective Ultra Violet light filter and add a layer of protection.  You can also have the picture mounted and framed behind a protective glass or plastic which will also provide more UV protection.

What type of paper is best for wax-based colored pencils?

Choose an ‘acid-free’ or ‘PH Neutral’ paper for a lasting piece that will not yellow or go brittle over time.

Choose a paper that is compatible with your style. For example, if you like to blend with the Colorless Dual Brush Pen, or erase and blend with the Tombow Sand Eraser, you will need a paper that will hold up to these techniques.

The tooth of a paper is important when choosing a paper. You want a medium tooth that accepts layers of color, but not too rough as it will eat up your pencils faster.

Suggest papers include: Stonehenge from Legion Paper, 1557 Drawing paper from Canson, Colored Pencil Paper from Strathmore, Mi Tientes from Canson, Decorative Scrapbook papers – choose one with a nice tooth.

Explore other drawing and watercolor papers to discover what work best for you!

Click here for more information about suggested paper to use with Tombow Colored Pencils.

Misc.

What is "Archival"?

Tombow deems marker products as “Archival” when their ink fulfills the writing fastness requirements of “Rollerball Pens and Refills−Part 2 : Documentary Use Writing (ISO-14145-2)”. Based on these requirements, the ink’s Erasure Resistance, Ethanol Resistance, Hydrochloric Acid Resistance, Ammonium Hydroxide Resistance, Bleaching Resistance, Water Resistance and Light Resistance are within ranges of this standard. Conformance with standards other than the aforementioned one is unknown.

Are other products available that are not listed on your website?

No. Our full product line is listed on our website. If you are interested in a product not listed, then it is unfortunately not available. We only import and distribute those items listed.

Where can I find the status of my order?

You should have received an email with an order confirmation after submitting your order.  After your order is shipped, you will receive a shipping confirmation with a tracking link.  If you did not receive an order or shipping confirmation, please email our Customer Support Team at orders@tombowusa.com and we will be happy to assist you.

How do I cancel my VIP Box subscription?

You can view and cancel your VIP Box subscription by logging into your Tombow USA account and clicking "My Subscriptions" on the left menu.  Next, click on the Payment Reference ID.  You will be taken to a detail page of the subscription and at the top there is a "Cancel this Subscription" button.  Once the subscription is canceled there will be a message at the top of the page that says "Subscription successfully cancelled". 

If you purchased your VIP Box subscription without creating an account, please email our Customer Support Team at orders@tombowusa.com and we will be hapy to assist you.

We are unable to cancel a VIP Box subscription that has already shipped, so please cancel before the 10th of the month to allow enough time to process the cancellation before the next shipment.

What if I want to order multiple boxes?

Only one box can be purchased at a time so you will need to place separate orders for each VIP Box.